Customer Relationship Management
Customer Relationship Management
Manage customer relationships effectively with tools that consolidate data, streamline interactions, and enhance engagement.
Customer 360-Degree View
Gain a holistic view of your customers by consolidating data such as contact details, purchase history, service interactions, and ongoing projects. This enables sales and service teams to personalize communication, anticipate customer needs, and build long-term loyalty.
Installed Base Management
Keep track of machinery installed at customer sites, along with detailed records of warranty status, maintenance schedules, and performance. This helps your teams proactively manage service requirements and upsell or cross-sell opportunities based on machine lifecycles.
Lead and Funnel Management
Monitor the entire sales funnel, from lead generation to deal closure, ensuring timely follow-ups and reducing the risk of drop-offs. PACE CRM offers insights into conversion bottlenecks, helping teams optimize their sales strategies.
Customer Interaction History
Maintain a comprehensive record of every customer touchpoint, including calls, emails, and meetings. This ensures consistent engagement and enables teams to refer back to past conversations for context during follow-ups.
Warranty and Contract Tracking
Automate the tracking of warranties, service agreements, and contracts, with timely reminders for renewals. This ensures compliance and strengthens customer relationships by showing proactive support.
Feedback Collection
Integrate customer feedback mechanisms to measure satisfaction and identify areas for improvement. Insights from feedback help businesses fine-tune their offerings and enhance service quality.
Customer Segmentation
Group customers by industry, geography, purchase patterns, or project needs. This allows for more personalized marketing, targeted promotions, and prioritized service efforts.
Account Hierarchies
Map relationships between parent companies, subsidiaries, and individual stakeholders within a customer organization, providing clarity for multi-level account management.
Loyalty Programs
Create and manage customer loyalty programs, rewarding repeat purchases with discounts or exclusive offers. This fosters long-term partnerships and increases customer retention.
Dispute Resolution Management
Track and manage customer complaints or issues with an integrated resolution system. This ensures timely responses, improves satisfaction, and builds trust.