Field Service Management
Field Service Management
Deliver exceptional post-sales support with robust tools to manage service teams and ensure customer satisfaction.
Job Card Management
Create detailed job cards for service engineers, specifying tasks, required tools, and customer location, ensuring clarity and accountability.
Preventive Maintenance Scheduling
Automate maintenance schedules to minimize machinery downtime and ensure optimal performance throughout the product lifecycle.
Warranty and AMC Tracking
Track warranties and Annual Maintenance Contracts with automated reminders for renewals or expirations, reducing missed opportunities.
Breakdown Management
Assign service engineers to breakdown requests instantly, track resolutions, and monitor SLAs to ensure timely service delivery.
Spare Parts Management
Provide service engineers with real-time access to spare part inventory, enabling efficient on-site repairs without delays.
SLA Compliance Monitoring
Track service-level agreements and ensure teams meet promised deadlines, boosting customer trust and satisfaction.
Service Billing Integration
Automate billing for parts replaced or additional services provided during maintenance visits, ensuring clear and accurate invoicing.
Customer Feedback Collection
Gather feedback after every service visit to identify improvement areas and ensure continuous service excellence.
Mobile Tools for Engineers
Equip field engineers with mobile apps to access job details, update task statuses, and request parts in real time, even in offline mode.
Service History Logs
Maintain comprehensive records of all service activities for each machine, assisting in future support and decision-making.