Project Info
Project Details
PACE CRM for the Printing Industry The printing industry is diverse, serving customers ranging from professional print shops, studios, and industrial printing units to businesses relying on internal printing solutions. Additionally, label and barcode printing play a critical role in manufacturing, logistics, and retail. Rental models, managed contracts, and service-level agreements (SLAs) are also common […]
More Project Details
PACE CRM for the Printing Industry
The printing industry is diverse, serving customers ranging from professional print shops, studios, and industrial printing units to businesses relying on internal printing solutions. Additionally, label and barcode printing play a critical role in manufacturing, logistics, and retail. Rental models, managed contracts, and service-level agreements (SLAs) are also common in this space, requiring robust management systems. PACE CRM is tailored for the printing machinery industry, helping businesses handle complex sales cycles, service requirements, and customer engagement effectively. With features like CRM, SFA, Customer Commerce, CPQ, Field Service Management, Marketing Automation, AI-Powered Insights, Tele Sales, UI/UX with Offline Capabilities, Power BI Analytics, and ERP Integration, PACE enables businesses to streamline operations, improve service delivery, and grow customer loyalty.
Features
Customer Relationship Management
Centralize and streamline all customer-related data for better engagement and stronger relationships.
Sales Force Automation
Equip your sales teams with the tools they need to manage leads, opportunities, and customer relationships effectively.
Customer Commerce
Simplify customer interactions and enable self-service capabilities for ordering and support.
Marketing Automation
Enhance customer engagement and drive demand generation with personalized and automated marketing campaigns.
Configure, Price, Quote
Simplify the complex quoting process for customized printing solutions.
Field Service Management
Ensure uninterrupted operation of printing equipment with efficient service management.
AI-Powered Insights
Leverage advanced AI tools to improve decision-making and optimize operations.
Power BI Dashboards
Gain real-time insights to make data-driven decisions.
UI/UX with Offline Capabilities
Deliver a user-friendly experience across all devices, even in low-connectivity areas.
Tele Sales Management
Optimize customer outreach with integrated tele sales tools.
ERP Integration
Streamline workflows between CRM and ERP for operational efficiency.
Key Benefits of PACE CRM for Printing Machinery Businesses
-
Efficient Sales Management Simplify long sales cycles, equipment configurations, and multi-stakeholder decision-making across diverse customer types.
Enhanced Service Delivery Proactively manage device maintenance, breakdowns, and consumables with SLA tracking and engineer tools.
Improved Customer Engagement Provide a seamless customer experience with portals, self-service ordering, and personalized support.Scalable Solutions Cater to varied customer needs, from small businesses and studios to industrial printing units and manufacturers.AI-Powered Insights Leverage analytics to identify opportunities, improve forecasts, and refine customer engagement strategies.