Project Info
Project Details
Customer Relationship Management (CRM) Centralize and simplify customer relationship management for farmers, cooperatives, and channel partners. Customer 360-Degree View Access a unified view of customer data, including farm size, crop types, livestock information, purchase history, and servicing records, enabling personalized communication. Installed Machinery Management Track machines like tractors, irrigation pumps, and milking systems at customer […]
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Customer Relationship Management (CRM)
Centralize and simplify customer relationship management for farmers, cooperatives, and channel partners.
Customer 360-Degree View
Access a unified view of customer data, including farm size, crop types, livestock information, purchase history, and servicing records, enabling personalized communication.
Installed Machinery Management
Track machines like tractors, irrigation pumps, and milking systems at customer locations, ensuring proactive servicing and upgrade opportunities.
Contract and Warranty Tracking
Automate reminders for the renewal of rental agreements, service contracts, and equipment warranties.
Customer Segmentation
Segment customers by geography (e.g., rural, semi-urban), industry type (e.g., agriculture, livestock), or size (e.g., small farms, large cooperatives) to target campaigns effectively.
Interaction History
Maintain a detailed log of all customer interactions—calls, emails, and farm visits—to ensure continuity and personalized service.
Distributor and Retailer Management
Track performance, orders, and engagement with channel partners to improve their sales and operations.
Local Body Engagement
Manage relationships with local government bodies, agriculture institutes, and elected village representatives like Sarpanch to enhance influence in rural markets.
Feedback Collection
Gather input from farmers, machine operators, and retailers to improve products and services.
Dispute Resolution
Resolve issues like delayed deliveries, malfunctioning equipment, or billing errors promptly, ensuring customer trust.
Regulatory Compliance
Track and manage certifications, warranties, and contracts to ensure compliance with agriculture industry standards.
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