Project Info
Project Details
Customer Relationship Management Centralize and streamline all customer-related data for better engagement and stronger relationships. Customer 360-Degree View Consolidate customer information such as contact details, purchase history, contract status, and print machinery usage. This enables tailored engagement for professional print shops, schools, and manufacturers. Installed Machinery Management Track installed printers and copiers across customer sites, […]
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Customer Relationship Management
Centralize and streamline all customer-related data for better engagement and stronger relationships.
Customer 360-Degree View
Consolidate customer information such as contact details, purchase history, contract status, and print machinery usage. This enables tailored engagement for professional print shops, schools, and manufacturers.
Installed Machinery Management
Track installed printers and copiers across customer sites, monitoring warranties, service contracts, and consumable needs like toner or ink refills.
Lead and Opportunity Management:
Manage sales opportunities across segments—professional print shops, internal company printing, and manufacturing label printing—to ensure consistent follow-ups and better conversions.
Rental and Managed Contract Tracking
Track rental agreements, payment schedules, and service-level commitments for both small-scale and enterprise customers.
Feedback Integration
Capture feedback from users, including operators and admins, to enhance product reliability and address service gaps proactively.
Customer Segmentation
Segment customers based on type (industrial printing, studio printing, or internal corporate users), allowing for personalized engagement and focused strategies.
Interaction Logs
Maintain a record of every interaction—calls, meetings, and service visits—to ensure consistency in communication and personalized follow-ups.
Multi-Site Management
For multi-location businesses, map customer hierarchies, such as parent companies and regional offices, for streamlined account management.
Loyalty Programs
Reward repeat customers with discounts on consumables, upgrades, or rentals, fostering long-term partnerships.
Dispute Resolution
Manage escalations for delayed deliveries, misconfigured machines, or unmet SLAs with a structured dispute resolution framework.
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