Project Info
Project Details
Customer Relationship Management Track every detail of customer relationships and ensure tailored support for hospitals, clinics, and labs. Customer 360-Degree View Consolidate customer information, including hospital size, specialties, purchase history, service contracts, and ongoing needs. This helps tailor solutions for multi-chain hospitals and small clinics alike. Installed Device Management Track all devices installed at customer […]
More Project Details
Customer Relationship Management
Track every detail of customer relationships and ensure tailored support for hospitals, clinics, and labs.
Customer 360-Degree View
Consolidate customer information, including hospital size, specialties, purchase history, service contracts, and ongoing needs. This helps tailor solutions for multi-chain hospitals and small clinics alike.
Installed Device Management
Track all devices installed at customer sites, including details like location, warranty, and usage history, ensuring proactive servicing and upgrades.
Lead and Opportunity Management
Manage opportunities across diverse stakeholders, such as hospital admins, purchasers, and doctors, to ensure coordinated engagement and faster deal closures.
Contract Management
Track and manage managed and rental contracts, including device usage terms, payment schedules, and renewals. This ensures compliance and long-term customer relationships.
Feedback Collection
Gather feedback from hospital staff, including doctors and technicians, to identify improvement areas and maintain high customer satisfaction.
Account Segmentation
Categorize customers based on their size – multi-chain hospitals vs. clinics, specialties – cardiology, orthopedics, radiology, and purchasing power for targeted strategies.
Interaction History
Maintain logs of all communication, including emails, calls, and meetings, to ensure continuity and personalized follow-ups.
Loyalty Programs
Reward long-term contracts or repeat purchases with loyalty incentives, strengthening partnerships.
Dispute Resolution
Track and resolve customer disputes, such as device malfunctions or delayed deliveries, to build trust and credibility.
Regulatory Compliance
Ensure adherence to healthcare regulations by tracking device registrations, certifications, and audit readiness.
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