Project Info
Project Details
Field Service Management Ensure uninterrupted operation of printing equipment with efficient service management. Preventive Maintenance Automate maintenance schedules to ensure printers operate smoothly and minimize downtime. Breakdown Resolution Quickly assign service engineers to handle breakdowns and provide real-time updates to customers. Spare Parts Inventory Manage inventory for spare parts like rollers, fusers, and cartridges, ensuring […]
More Project Details
Field Service Management
Ensure uninterrupted operation of printing equipment with efficient service management.
Preventive Maintenance
Automate maintenance schedules to ensure printers operate smoothly and minimize downtime.
Breakdown Resolution
Quickly assign service engineers to handle breakdowns and provide real-time updates to customers.
Spare Parts Inventory
Manage inventory for spare parts like rollers, fusers, and cartridges, ensuring availability for on-site repairs
Service Contracts Tracking
Monitor SLAs, warranties, and AMCs to ensure timely renewals and proactive servicing.
Job Card Management
Provide service engineers with detailed job cards specifying tasks, tools, and machine history.
Mobile Engineer Tools:
Equip field engineers with mobile apps to access job details, update statuses, and request additional resources in real time.
SLA Monitoring
Track SLA compliance to ensure timely service delivery and improve customer satisfaction.
Service Billing
Automate invoicing for parts replaced or additional services provided during on-site visits.
Feedback Collection
Gather feedback post-service to refine processes and improve customer satisfaction.
Service History Logs
Maintain a complete history of service activities for each printer to support future maintenance planning.
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